How are phone numbers validated?
Our phone number format validation system is based on the most up-to-date international numbering plans containing complex syntax rules, carrier data, line type data and location information for all mobile and landline numbers in both national and international formats, for a total of 232 countries around the world. Only this way we are able to ensure the highest level of quality, reliability and accuracy for each validation result returned by the API.
Is the numverify API service secure?
Yes. Since we understand that your API requests contain may sensitive data, we offer paid customers the possibility to access the API and all data provided by and processed through it via industry-standard 256-bit HTTPS encryption. See the API's Documentation for details.
We do not process or store phone numbers for any purpose other than validation. See our Privacy Policy for details.
What is an API request?
Pricing is based on the number of monthly API Requests offered for each individual Subscription Plan. Accessing any type of numverify API data using a valid API Access Key counts as one "API Request".
What happens if I exceed my API Request volume?
Users will be automatically notified via e-mail and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached. After reaching 100% of the allowance, overages fees will apply so we make sure you won’t experience any disruptions and your website/application will keep running smoothly. You can learn more about overages billing here.
What is the API's uptime?
The numverify API's system status is being closely monitored around the clock. Since every effort is made to ensure the highest possible level of consistency, we are happy to announce that our API's uptime is at around 99.9%. At the current stage we are not offering any public statistics, but we will be happy to provide you with recent uptime reports - ask us »
What is a phone number verification API, and how does it work?
A phone number verification API is a tool that validates the existence and format of a phone number in real-time. The Numverify API works by checking the submitted number against international numbering plan databases to determine its validity, country, and line type, returning the results in a structured JSON format.
What are the benefits of using the Numverify API for phone number verification?
The key benefits include real-time data validation, better internal data quality, and fraud prevention. The API provides essential information like line type (mobile, landline), carrier, and geographical location, which helps businesses cleanse databases, reduce bounce rates for SMS, and verify user information during registration.
How does the Numverify API handle data privacy and security?
The Numverify API ensures data privacy and security by supporting 256-bit HTTPS encryption for all API connections. This protects data transmitted between your application and the API from being intercepted.
What is the difference between Free and Paid Subscriptions?
The Free Plan is set out to be a "trial version" without a time limit, offering a volume of 100 monthly API requests.
Paid Subscription Plans feature significantly higher API request volumes, ensure secure data streams via 256-bit HTTPS Encryption, include unlimited and prioritised technical support, and offer a variety of must-have API functionalities.
Which Subscription Plan fits my needs?
In order to test the API and to get an idea of the product, you can simply sign up for the Free Plan.
As soon as you or your application requires more than 100 API requests per month and more professional API functionality, you would be well-advised to sign up for one of the paid Subscription Plans, starting at only USD 14.99 per month.
Which payment methods are supported?
Payments can be made via Credit Card (Visa, MasterCard, Discover, Diner's Club). You can change your payment method at any given time in the Payment section of your Account Dashboard.
Can I also pay yearly?
Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.
How do I cancel/downgrade?
You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your platinum subscription will remain active until the end of the current billing period.
Is HTTPS encryption supported in all plans?
Yes, 256-bit HTTPS encryption is a standard security feature supported for all connections to the Numverify API, ensuring secure data transmission regardless of the plan.
How do I change between monthly and yearly billing?
To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:
Step 1: Sign in to your account
Step 2: Go to Contact Us page
Step 3: Fill out the form and choose the “Sales” subject for this request.
Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”
What is included in Platinum Support?
Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.
How much does Platinum Support cost?
The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually
How do I select Platinum Support when purchasing a plan?
When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox after the price and before to “Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.
How does Platinum Support appear on my invoice?
When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”
Can existing customers upgrade to include Platinum Support?
Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.
How is the billing period for Platinum Support handled?
The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.
Can I opt out of Platinum Support during the purchase process?
Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.
Can I switch back to standard support after upgrading to Platinum Support?
Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.
What is an overage?
An overage occurs when you go over a quota for your API plan. When you reach your API calls limit, we will charge you a small amount for each new API call so we can make sure there will be no disruption in the service we provide to you and your website or application can continue running smoothly.
Prices for additional API calls will vary based on your plan. See the table below for prices per call and an example of an overage billing.
| Plan Name |
Monthly Price |
Number of Calls |
Overage Price per call |
Overage |
Total Overage Price |
|
$ |
0 |
|
0 |
$0.00 |
|
$ |
0 |
|
0 |
$0.00 |
|
$ |
0 |
|
0 |
$0.00 |
Note: For complete details, please refer to the overages documentation here.
Why does APILayer have overage fees?
Overage fees allow customers to continue using an API once a quota limit is reached. We want to make sure your website or application continues running at all times, so charges will apply if you go over your monthly quota limit. If you notice you are going over your quota limit each month, look on your dashboard for an upgraded plan to help with larger request limits.
How do I know if I will be charged for overages?
When you are close to reaching your API calls limit for the month, you will receive an automatic notification (at 75%, 90%, and 100% of your monthly quota). You can keep track of your quota usage to prevent overages by tracking the number of API calls you make and checking the dashboard for up-to-date usage statistics.
How will I be charged for my API subscription?
You will be charged for your monthly subscription plan, plus any overage fees applied. Your credit card will be billed after the billing period has ended.
What happens if I don't have any overage fees?
In this case, there will be no change to your monthly invoice. Only billing cycles that incur overages will see any difference in monthly charges. The Business Continuity plan is an insurance plan to be used only if needed and guarantees your end users never see a drop in coverage from you.
What if I consistently have more API calls than my plan allows?
If your usage consistently surpasses the set limits each month, you may face additional charges for the excess usage. Nevertheless, as your monthly usage reaches a certain threshold, it becomes more practical to consider upgrading to the next plan. By doing so, you ensure a smoother and more accommodating experience for your growing customer base. Find out about our pricing plans here.
I would like to upgrade my plan. How can I do that?
You can easily upgrade your plan by going to your Dashboard and selecting the new plan that would be more suitable for your business needs. Additionally, you may contact your Account Manager to discuss a custom plan if you expect a continuous increase in usage.
See all Frequently Asked Questions »